“On the ground floor there are two comfortably furnished lounges, one which has music and television facilities and the other is a sitting room for residents who prefer the peace and quiet. The dining room adjoins a modern fully equipped kitchen to serve food and snacks.

In addition to the en suite facilities there are bathrooms which have WC’s and bath lift facilities as per regulation.
There are TV points in all bedrooms for those who wish to bring a television set with them to watch in the comfort of their rooms; for the safety of all service users, every room within the home has a Call Bell system and where required pressure sensor mats.

We encourage our service users to bring with them any furniture, accessories and pictures they wish to, so long as it fits into the room, to ensure that they make their room feel like home and are comforted by familiar and loved objects.

The home has a commercial laundry system to look after the needs of the residents clothing and a supply of personal toiletry items is maintained in the home and there are regular visits by the hairdresser, chiropodist, and entertainers. A multi-denominated prayer meeting is held once a month.

The home offers residents a person-centred (which is synonymous with quality care) care package, suited specifically for their individual needs. The care is focused on the client/resident, promoted their independence and autonomy; involves services that are reliable, flexible and chosen by the residents; and is offered by carers working in a collaborative/team philosophy with the residents. Bywell House has a key worker system that enables the staff to develop a close relationship with each resident and awareness of each individual’s needs behaviour and past history. This allows them to enhance the level of care they provide for the service users. The care plans are outcome-based rather then task-based. A typical care plan generally contains the following outcomes:

  • To remain mobile as before.
  • Encourage self-help.
  • Promote dignity, independence, choice and control. Offer them a range of choices. Promote their dignity by respecting their wishes, privacy and confidentiality. Allow them to be in control of their affairs.
  • Bathing and hygiene: Allow bathing an enjoyable, relaxing and stress-free activity.
  • Dressing: Make dressing an enjoyable shared activity.
  • Engage residents in daily activities such as gardening and exercise.


Breakfast is served in the service user’s room or in the dining room, if preferred. The menus are created with input from the service users, enabling them to choose the dishes they would like to eat.

The menus are as varied as possible. Food for the residents is carefully planned to meet their personal needs and menus are varied to make maximum use of fresh seasonal produce. The evening meals are at the request of the service users.

Those service users who have special dietary requirements, such as a diabetic diet, are also catered for.


All the service users in the home are registered with the local GP who attends the home. Choices of two local GP’s are available to the service users. The chiropodist, district nurse, optician and dentist’s services are available when required. The home also a hairdresser who visits fortnightly to attend to the service users needs.


The Home Manager and Staff create a structured plan of activities which is aimed at stimulating their bodies and minds; keeping in mind their tastes and preferences. For those who don’t like participating in group activities, one to one sessions are arranged with them to pursue activities of their choice or just to have an enjoyable chat.

The home also has visits from entertainers who come to the home to revive old memories through via their music; taking the service users through their favourite songs and memories associated with them.